PURCHASING & SHIPPING

I want you to be happy with your new art. If you have any questions please contact me in advance at diane@dianehowardart.com.

Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?
Payments are taken through Stripe in US dollars. We do not store any of your debit/credit card details.

Purchasing with a deposit
If you would like to purchase an original painting over $500 you are welcome to purchase in stages. As the value of my work grows I understand this can be a helpful option. A 50% deposit is payable to hold your painting . The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.

This is not a credit scheme, but an arrangement of trust, at no extra cost to you. Usual shipping costs and return policy will apply.

Shipping

I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5-7 working days. Paintings are shipped using UPS or USPS. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Can I collect my artwork from your studio?
Yes, you can select that option at checkout. Once you have placed your order I will email you and we can work out a time to meet. My studio is located in the north Seattle area.

Is shipping included?
There is a separate charge for shipping. A flat rate is determined by the size category of the artwork. Each category rate is reflective of the size, weight, and distance needed to travel. Packages holding multiple paintings will incur multiple flat rate fees. The handling and shipping supplies are included in the price of the painting.

What about large or high value artworks?
I appreciate this is a high value purchase – and is a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some carriers have limits on dimensions on what they will carry so certain pieces have individual requirements. This may be noted in the Shipping details with each product listing. Shipping costs for large artworks (larger than 48” on any side") need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is packaged and shipped. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Can you ship internationally?
At this time I am shipping only to the United States.

Returns

What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the United States.

If you have any further questions please send me an email before placing your order.